Support

Need help with Precision Arrow Builder? Email support@precisionarrowbuilder.com and we will help you sort it out.

One place to start: email support@precisionarrowbuilder.com. For a problem with the app, the Report a Bug page lists exactly what to include so we can help faster. New to the app? Start with Getting Started.

Installation help

Use the installer included with your beta invitation to install Precision Arrow Builder on a Windows PC. If the installer will not run or the app will not finish installing, email us and let us know what happened and what your Windows version is.

Activation help

When you first open the app, follow the prompts to activate your beta access using the license key from your invitation. If activation does not succeed, contact us with the email address your invitation was sent to so we can check your access.

If the application will not start or activate

This is the most important thing to tell us about. If Precision Arrow Builder will not open, or you cannot get past activation, email support@precisionarrowbuilder.com with the subject line "Cannot start" or "Cannot activate" and include your Windows version and what you see on screen. We treat these as urgent.

Diagnostics

If you can open the app, choose Help → Export Diagnostics Bundle… to create a diagnostics ZIP file on your computer that helps us investigate. You do not need to find log files or run any commands. The app does not send it anywhere automatically — attach the ZIP to your email yourself.

The bundle excludes known secrets, but raw logs and crash data can still contain environment-specific details, so review the ZIP before sharing it if you have any privacy concerns.

What to include

When you contact us about a problem, please include:

Your name and the email address tied to your beta access
The beta version of Precision Arrow Builder you are running
Your Windows version
What you were trying to do
What happened, and what you expected to happen
Whether it happens every time or only sometimes
A screenshot, if it helps show the problem

What not to send

Please do not include any of the following in your message:

Passwords
Payment information
License keys or activation codes
Private keys or certificates
Unrelated personal files

We will do our best to help, but we cannot promise a specific response time.